Privacy Policy

Privacy Policy

The purpose of this Privacy Policy is to regulate the use made by you, the user, of our services on the website.

We have updated our privacy policy in accordance with the new General Data Protection Law (LGPD). We collect your data to offer you a personalized experience in a secure way.

What is the LGPD?

The General Data Protection Law was passed in 2018, guaranteeing more security and transparency in the collection, storage and sharing of personal data.

It is a law that establishes rules for the use of personal data of individuals by public and private entities, which guarantees the rights of data subjects and establishes a minimum rule for the collection, storage, processing and sharing of personal data of individuals.

The rules established by the LGPD must be observed by all sectors of the market: banks, hospitals, businesses, e-commerce companies and the public sector.

What is personal data?

This is information relating to a living, identified or identifiable person. Personal data is also the set of distinct pieces of information that can lead to the identification of a specific person.

What data do we collect, how do we collect it and how do we use it?

WhatsApp and Forms: When a user contacts us via messages, such as email through the contact form and WhatsApp, we collect data in order to identify the user, as well as to fulfill their request. This may include, but is not limited to, name, e-mail address, telephone number, company, address and message. In addition, we collect any personal data that is spontaneously provided by the user.

How do we protect your data?

To ensure that your personal information is secure, we communicate our privacy and security guidelines to employees and strictly follow privacy precautions within the company.

We strive to protect your Personal Information, and that entrusted to us, by:

• Physical, technical and organizational measures to reduce the risk of loss;
• Misuse;
• Unauthorized access;
• Disclosure and improper alteration of this data.

Who do we share your data with?

It is not our practice to disclose information that could identify the user and we never share this personal data with third parties. This data is for the exclusive internal use of the company for the purposes expressed in the previous item.

Data may only be shared with third parties in the following situations:

Data transferred for business purposes with third party service providers who provide services to us, such as sending emails, advertising and marketing, security and performance monitoring and data processing;

• Upon court decision or request by government inspection bodies;
• Data transferred to public bodies to comply with current legislation;

Information Security

To ensure that your personal information is secure, we communicate our privacy and security guidelines to our employees and strictly follow privacy precautions within the company.

We strive to protect your Personal Information, and that entrusted to us, through physical, technical and organizational measures to reduce the risks of loss, misuse, unauthorized access, disclosure and improper alteration of this data.

What are your rights? (Rights of Owners)

Personal data subjects have certain rights with regard to their personal data and can exercise these by contacting us.

• These are the rights of the owners:
• Confirmation that personal data is being processed;
• Access to personal data, under the terms of the applicable legislation;
• Data portability;
• Deletion of data when it is processed on the basis of the data subject's consent or when the data is unnecessary, excessive or processed in breach of applicable legislation;
• Request for information on shared use of data;
• Revocation of consent, where applicable.
• For security reasons, we can only fulfill the request if we are certain of the user's identity. Therefore, we may request additional data or information to confirm the identity and authenticity of the Holder. This data and information will be protected during the storage period and deleted when it is no longer useful.

End of Treatment

This Privacy Policy applies to the above-mentioned circumstances for the entire period during which we store personal data. We store and maintain your information:

1. a) For the time required by law;
   b) Until the end of the processing of personal data, as mentioned below;
   c) For as long as necessary to preserve the legitimate interest.

We will therefore process your data, for example, during the applicable limitation periods or for as long as necessary to comply with a legal or regulatory obligation.

The processing of personal data will be terminated in the following cases:

1. a) When the purpose for which the personal data was collected has been achieved, and/or the personal data collected is no longer necessary or relevant to the achievement of that purpose;
   b) When the Data Subject requests the deletion of their data;
   c) when there is a legal determination to do so.

In the event that the processing of personal data is terminated, with the exception of the hypotheses established by the applicable legislation or by this Privacy Policy, the personal data will be deleted.

Who can you talk to if you have any questions?

Below you will find the contact details of the Personal Data Officer (DPO), who is responsible for dealing with any requests from users or the National Authority relating to personal data.

For any questions, requests or complaints regarding the processing of personal data, please contact us and ask for the e-mail address of our Personal Data Officer.

If, despite our commitment and efforts to protect your data, you feel that your data protection rights have not been met, please contact our DPO. In addition, you have the right, at any time, to file a complaint directly with the National Data Protection Authority.

Changes to the Privacy Policy

We reserve the right to update or modify this Policy at any time and without prior notice. However, we will always publish the new revised version on our website. If there are any changes to the way in which we process personal data, you will be informed so that you can check whether you wish to continue using our services.